Last Updated: June 2025

At Bymart Zambia (“we,” “us,” or “our”), we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy describes how we collect, use, and protect the personal information of users accessing our website (www.bymart.co.zm) and services. We ensure our data handling practices comply with applicable laws and regulations, and that your rights are respected.

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1. Definitions

• Account – A unique profile created by you to access certain features of our website.
  

• Company – Refers to Bymart, the business entity managing this website.
  

• Cookies – Small data files stored on your device that help us understand user activity and preferences.
  

• Country – Refers to the Republic of Zambia.
  

• Device – Any internet-connected device, including a smartphone, desktop, tablet, or laptop.
  

• Personal Data – Any data that can identify you directly or indirectly.
  

• Service – The eCommerce website operated by Bymart.
  

• Service Providers – Third-party businesses or individuals who assist us in providing or improving the website and its services.
  

• Usage Data – Automatically collected information about how you interact with our website.
  

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide when interacting with our website, including:

• Full name
  

• Email address
  

• Phone number
  

• Billing and shipping addresses
  

• Payment details
  

• Account preferences
  

This information enables us to process your orders, provide customer support, and improve your experience on our site.

2.2 Usage Data

When you visit our website, we may automatically collect:

• IP address
  

• Browser type and version
  

• Pages visited and duration
  

• Device type and operating system
  

• Referring URLs
  

• Diagnostic data
  

This helps us analyze site performance, detect issues, and enhance usability.

 

3. Use of Cookies

3.1 Purpose

Cookies are used to improve your experience by remembering your preferences and helping us understand how our site is used.

3.2 Types of Cookies We Use

• Session Cookies – Temporary cookies that are deleted once you leave our site.
  
  

• Persistent Cookies – Remain on your device to remember you during future visits.
  
  

• Third-Party Cookies – Used by services like analytics providers, social media, or advertisers.
  
  

3.3 Managing Cookies

You can modify your browser settings to refuse or alert you about cookies. Please note that disabling cookies may limit functionality on certain parts of the site.

 

4. How We Use Your Data

We use personal data for the following purposes:

• To fulfill and manage your purchases and orders
  

• To provide customer support and resolve issues
  

• To manage your Bymart account
  

• To send order confirmations, updates, and notifications
  

• To personalize product recommendations and marketing offers (with your consent)
  

• To monitor and enhance the security of our website
  

• For internal analytics and performance improvement
  

• To comply with legal obligations
  
  

5. Sharing Your Information

Your data may be shared under the following circumstances:

• With Service Providers – For payment processing, delivery services, and website analytics.
  

• With Affiliates or Business Partners – To improve services or offer relevant promotions.
  

• During Business Transactions – If we merge, restructure, or sell part of our business, data may be transferred.
  

• With Your Consent – For any other purpose not listed above.
  

• As Required by Law – When necessary for legal compliance or in response to lawful requests.
  

We do not sell or rent your personal information to third parties.

 

6. Data Retention

Your personal data will be retained only as long as necessary for business or legal purposes. Usage data may be stored longer when required to improve our services or for security auditing.

 

7. Data Transfers

Your information may be processed and stored in locations outside of your country. By using our service, you agree to such data transfers, provided appropriate safeguards are in place to protect your data.

 

8. Security of Your Data

We implement commercially reasonable technical and organizational measures to protect your information. However, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and practice safe browsing.

 

9. Your Rights

Depending on your local laws, you may have the right to:

• Access, correct, or delete your personal data
  
  

• Object to or restrict certain data processing activities
  
  

• Withdraw consent at any time for marketing communication
  
  

• File a complaint with a data protection authority
  
  

You may contact us directly to exercise any of these rights.

 

10. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the "Last Updated" date. For significant changes, we may notify you via email or a website banner.

 

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your personal data, please reach out to us:

 📧 Email: support@bymart.co.zm
📍 Address: Shop No.39 Phase 1 East Park Mall, Lusaka, Zambia